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Privacy Policy | ez96 Official Trusted Online Casino Malaysia

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Identity, payment, and device data.
  • Why: To manage accounts, process payments, and stop fraud.
  • Who sees it: Only internal staff and trusted service providers.
  • Retention: Kept for the account life and legal requirements.
  • Your Rights: Request access or deletion via our support.

Introduction and Scope

This Privacy Policy describes how ez96 collects, uses, and protects the information of our users in Malaysia. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to the services provided on this website. It does not apply to any third-party websites, external links, or platforms you may visit after leaving our domain. We encourage you to review the privacy policies of any external sites you visit.

Personal Information We Collect

To provide a secure and seamless gaming experience, we collect the following categories of data:

Account & Identity Data Information provided during registration to create and manage your unique player account.
Verification Documents Identification provided to verify your age and identity to prevent underage gambling and fraud.
Payment Data Details required to process deposits and withdrawals through our partner payment providers.
Gaming & Transaction Activity Records of your bets, wins, losses, and account funding history.
Technical Data IP addresses, browser type, device identifiers, and operating system information.
Support Records Communications exchanged between you and our support team via available channels.

How We Collect Data

We gather information through three primary methods:

  • Directly from You: When you register, verify your account, or contact support.
  • Automatically: Through cookies and server logs when you interact with our platform.
  • Partner Providers: From verification and payment processing services that assist in account security.

Why We Use Data

Your data is used for specific, legitimate purposes:

  • Account Management: Maintaining your profile and ensuring a personalized experience.
  • Financial Processing: Facilitating secure deposits and fast payouts.
  • Security & Compliance: Verifying your identity and age, preventing multi-accounting, and combating fraud.
  • Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in Malaysia.
  • Marketing: Sending promotional updates only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. Information is shared only in the following circumstances:

  • Service Providers: With technical partners and payment processors who keep the service operational.
  • Legal Requirements: When required by law or to respond to valid requests from relevant authorities.
  • Fraud Prevention: With specialized services dedicated to maintaining a fair gaming environment.

How We Protect Data

We employ robust technical and organizational measures to safeguard your information:

  • Encryption: Data is encrypted while in transit between your device and our servers.
  • Access Control: Internal access to sensitive data is strictly limited to authorized personnel.
  • Payment Isolation: Financial data is handled through isolated systems to minimize risk.
  • Continuous Monitoring: Regular security audits and monitoring to detect and prevent unauthorized access.

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze site traffic. For a detailed explanation of the cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

Depending on your jurisdiction, you may exercise the following rights regarding your data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the erasure of your data or move it to another service.
  • Objection & Withdrawal: Object to certain processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that even after account closure, certain data must be retained as required by gambling and anti-money laundering rules.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Following account closure, we retain specific data for the timeframe required by applicable law in Malaysia to ensure regulatory compliance.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover an account belongs to a minor, the account will be closed immediately and any funds will be handled according to legal requirements. Parents or guardians who suspect a minor is using our platform should report this via our support channels.

Cross-Border Transfers

Some of our infrastructure and service providers operate outside of Malaysia. By using our platform, you acknowledge that your data may be processed in other jurisdictions. We apply appropriate safeguards to ensure your data remains protected regardless of where it is processed.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and the management of your data, please reach out to us through the Support page.